Lokad Call Center Calculator 1.0.1179.0
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.
Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy...
Price: USD $0.00;
License: Freeware
File Size: 1479 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Lokad Desktop Workload Forecasting 1.0.0
Deliver workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.Get customizable reports with hour, half-hour and quarter-hour aggregation for your forecasts. Retrieve historical data...
Price: USD $0.00;
License: Freeware
File Size: 574 KB;
Platform: Windows 98, Windows, Windows Me, Windows 2000, Windows XP
Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
TS School 2008.0.9
Free school administration application by Time Software. This extensive application comes in two flavors - Lite and Comprehensive; and both are completely free!School-Lite: +Learner - Enter many learner particulars. +Staff - Enter a large amount of staff detail. +Form Class - Set up and work with form classes. +Subject Class - Set up and work with subject classes. +School - Record school details. +Subject - Enter the subjects offered by your...
Price: USD $0.00;
License: Freeware
File Size: 5044 KB;
Platform: Windows 2000, Windows, Windows XP
Roster 2.7
A list of people and the times when they are required to work. Roster is designed to simplify the process to prepare and maintain staff duty rosters. Duty roster software can save you up to 90% in scheduling time. Roster is designed for fireman, dispatcher, callenterstaff, emergency service staff and law enforcement officers, pupils, students and teachers, doctors, volunteer groups, churches, security services and police officers, soldiers...
Price: USD $49.95;
License: Shareware (Free to Try)
File Size: 14995 KB;
Platform: Windows XP, Windows 2000
EasyDesk helpdesk 1.1
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyTrack is an extremely reasonably priced...
Price: USD $49.00;
License: Shareware (Free to Try)
File Size: 4882 KB;
Platform: Windows CE, Windows 2003, Windows XP, Windows 2000
StaffID V2.5
Overview. A simple way to produce staff ID cards. Membership ID Cards, Business cards and labels. The ability to include bar codes makes this an ideal product for any company that requires ID cards that can be used for swipe entry or produce bar code labels and much more. Add on options such as Staff Tracking and Staff Planning (Staff Manager ) make Staff ID an overall personnel management system that can handle any size company. Staff ID has...
Price: USD $29.00;
License: Demo
File Size: 19332 KB;
Platform: Windows NT, Windows, Windows 2000, Windows XP
StaffIndex 1.0
StaffIndex gives access to the status of the staff in your office. Status information includes in/out, lunch, appointments, leave and sick leave with due back times and notes. StaffIndex is also telephone index and a messaging service allowing staff and assistants to message staff that have missed phone calls or other contact attempts. Users can be placed in groups to allow easy managment and monitoring by assistants and other staff.
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 1044 KB;
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003
SchedulerLite 1.3
Easy to use staff rostering, employee scheduling and resource booking software. There are no arbitrary limits on the number of rosters you can enter or the number of staff you can roster. It is suitable for both pattern based and unstructured rosters.
SchedulerLite makes it easy for you to manage your rosters. Build your rosters in seconds, check that employees are available, print out individual schedules for your employees and print the...
Price: USD $25.00;
License: Shareware (Free to Try)
File Size: 3186 KB;
Platform: Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP
Phone Directory and In Out Board 2.0
The Simple Tools Phone Directory and In Out Board provides your organisation with both an online Phone Directory and a way for staff to indicate their movements.With the tools, you and your colleagues can quickly look up a staff phone number and know where that person is and when they will be back. All before you ring them.The Phone Directory * Displays staff names, phone numbers, roles, departments and cell / mobile number * Search it by name...
Price: USD $67.99;
License: Commercial
File Size: 34885 KB;
Platform: Windows 2000, Windows, Windows XP
Visitation Manager 3.0
Every church family has members who are hospitalized, or homebound. Every member of the staff wants to be sure that person is visited in a timely manner. Sometimes coordinating these visits is not easy. RCL Software's program Visitation & Outreach was designed to fill this need. It is an inexpensive multi-user application to schedule and record all of the ministerial staff visits. Enter the person into the database as soon as the...
Price: USD $24.75;
License: Shareware (Free to Try)
File Size: 5291 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Go4Customer Call Recording Machine 1.1
Go4Customer Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. It stores the files in .wav format with time and date and can be renamed by user, it needs is Voice Modem. It can record phone conversations and monitor call-center agents. Save time and money managing your recordings. Easily save and review recorded conversations. The software is having caller id compatibility
Price: USD $14.95;
License: Shareware (Free to Try)
File Size: 2662 KB;
Platform: Windows 2000, Windows XP
The Call Terminator 1.0.2155
The do not call list will NOT stop or even signifigantly reduce unwated calls becuase of the loopholes designed into the system by the FTC. The Call Termiantor actually speaks the name of the caller and automaticlly rejects ANY unwanted call by answering the phone and playing the full disconnected message.
rapidHELP 2.1
This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account...
Price: USD $0.00;
License: Demo
File Size: 46080 KB;
Platform: Windows 2000, Windows XP
Make Call 1.0
Make Call is Alchemy Eye pugin that will make a call using voice modem and play specified sound file when monitored server goes down.
Price: USD $50.00;
License: Shareware (Free to Try)
File Size: 275 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
